TERMS & CONDITIONS

Last updated: August 2026

These Terms & Conditions apply to purchases made through the CASA SOL website.

By placing an order with CASA SOL, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. ABOUT CASA SOL

CASA SOL creates and supplies original, made-to-order and bespoke artwork, together with selected digital products.

2. OUR ARTWORKS

Our artworks are individually created and finished by hand.

Due to the handmade nature of our work, subtle variations in colour, tone, texture, markings, composition and finish may occur between the artwork shown online and the artwork you receive.

These variations are part of the character of handmade artwork and mean that each piece may be unique.

We make every reasonable effort to display our artwork accurately. However, colours and tones may appear differently depending on your screen, device, lighting and display settings.

Dimensions stated on product pages are approximate and minor variations may occur as part of the handmade and framing process.

3. MADE-TO-ORDER ARTWORK

Many CASA SOL artworks are created following receipt of an order.

Production times are estimates and may vary depending on the size, materials, framing requirements, drying or curing time and complexity of the artwork.

Our current estimated production time is generally 4-6 weeks, unless otherwise stated on the relevant product page.

Highly textured or layered works may require additional drying or curing time before they can be safely framed, packaged or transported.

We will not knowingly dispatch an artwork before it is ready to travel safely.

4. BESPOKE & COMMISSIONED ARTWORK

Where an artwork is commissioned or made to your individual specifications — including bespoke dimensions, personalised elements or other custom requirements — we will agree the relevant specification with you before production.

Please carefully check all agreed dimensions, colours, orientation, framing and other specifications before approving a bespoke order.

Where the statutory cancellation exemption for goods made to a customer's specifications or clearly personalised applies, these orders cannot be cancelled or returned simply because you change your mind.

This does not affect your statutory rights where goods are faulty or damaged..

5. PRICES

All prices are displayed in GBP (£) unless otherwise stated.

The price payable is the price displayed at the time your order is placed, together with any delivery charges during checkout.

We reserve the right to change our prices at any time. Any subsequent price change will not affect an order that has already been accepted.

6. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Your order is not confirmed until the required payment has been successfully processed and you have received an order confirmation.

We reserve the right to decline or cancel an order where payment has not been successfully authorised, where we reasonably suspect fraud, or where there has been an obvious pricing or listing error.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

7. ORDER DETAILS

It is your responsibility to check your order carefully before completing your purchase.

Please ensure that you have selected the correct:

Artwork
Size
Orientation
Frame option
Delivery address

If you notice an error after ordering, please contact us as soon as possible.

We cannot guarantee that changes can be made once production has begun.

8. SHIPPING & DELIVERY

UK delivery charges are calculated according to the size of the artwork and are displayed at checkout.

Larger and oversized artworks may be transported using a specialist courier, dedicated delivery service or delivered directly by CASA SOL.

International delivery is available by quotation.

Full information regarding delivery, oversized artworks, international orders and receiving your artwork can be found in our Shipping, Delivery & Returns Policy.

Delivery dates and production times are estimates unless we expressly agree a specific date with you.

9. ACCESS FOR LARGE ARTWORKS

Customers purchasing large or oversized artworks are responsible for ensuring that the artwork can safely access its intended location.

Please check doorways, staircases, corridors, lifts, entrances and other relevant access points before ordering.

If you have restricted access or are unsure whether an artwork can be delivered to your property, please contact us before ordering.

10. RETURNS & CANCELLATIONS

Your cancellation and return rights depend on the type of artwork ordered.

Where an artwork is made to your individual specifications, commissioned, personalised or customised, statutory change-of-mind cancellation rights may not apply.

Standard products purchased online may carry statutory cancellation rights.

Please see our Shipping, Delivery & Returns Policy for full details.

Nothing in these Terms & Conditions limits your statutory rights concerning goods that are faulty or damaged.

UK consumers generally have cancellation rights for online purchases, while personalised or custom-made goods can fall within an exception.

11. DAMAGED OR FAULTY ARTWORK

Every artwork is inspected and carefully packaged before dispatch.

If an artwork arrives damaged, please contact CASA SOL as soon as possible and provide photographs of the artwork and packaging so that we can investigate.

Please retain the original packaging while the issue is being investigated and do not return an artwork without contacting us first.

Where an artwork is faulty or damaged your statutory consumer rights apply.

UK consumer law requires goods to be satisfactory quality and fit for purpose, contractual terms cannot remove those rights.

12. HANDMADE VARIATION

The handmade nature of CASA SOL artwork is an important part of its character.

Reasonable variations inherent to the artistic process — including variations in brushwork, texture, surface markings, tonal depth and placement of hand-applied materials — should not automatically be considered defects.

This provision does not affect your statutory rights where an artwork is faulty or damaged.

13. FRAMING

Where framing is selected, frames are individually prepared to complement the artwork.

Natural oak may display variations in grain, colour, knots and tone. These are natural characteristics of oak rather than manufacturing defects.

Frame dimensions may also result in the overall external dimensions of the finished piece being slightly larger than the stated canvas dimensions.

14. PHOTOGRAPHY & REPRESENTATION

Interior photographs, styled imagery and room settings on the CASA SOL website are intended to demonstrate how an artwork may appear within an interior.

Room imagery should not be relied upon to determine the exact physical scale of an artwork.

Please refer to the dimensions stated on the relevant product page and measure your intended space before ordering.

15. COPYRIGHT & INTELLECTUAL PROPERTY

Unless expressly agreed otherwise, all artwork, designs, photographs, imagery, text and other creative material associated with CASA SOL remain protected by applicable intellectual property rights.

Purchasing a physical artwork does not transfer copyright or reproduction rights in the artwork.

Artwork may not be copied, reproduced, commercially exploited, distributed or used to create derivative products without prior written permission from CASA SOL, except where permitted by law.

16. DIGITAL PRODUCTS

Where CASA SOL sells downloadable artwork or other digital products, the purchase grants you only the licence expressly described on the relevant product page.

Unless expressly stated otherwise, digital products are for personal use only.

Digital files may not be resold, redistributed, shared, sublicensed, commercially reproduced or offered for download by another person.

Any specific cancellation terms applicable to digital content will be communicated before purchase where required by law.

17. PROMOTIONAL CODES

Promotional codes and discounts are subject to their individual terms.

Unless otherwise stated, promotional codes:

cannot be exchanged for cash;
cannot be applied retrospectively to completed orders; and
cannot be combined with another promotion.

We reserve the right to withdraw or amend a promotion where reasonably necessary, without affecting orders already accepted.

18. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure to perform an obligation where this results from circumstances genuinely outside our reasonable control.

Where such circumstances materially affect your order, we will contact you as soon as reasonably possible and explain the available options.

Nothing in this section limits rights or remedies that cannot lawfully be excluded.

19. OUR RESPONSIBILITY TO YOU

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes your statutory consumer rights or CASA SOL's responsibility for faulty goods or other liability that cannot legally be excluded.

Consumer contract terms must be fair, transparent and cannot be used to remove responsibility for matters such as faulty or misdescribed goods.

20. PRIVACY

Personal information supplied to CASA SOL is handled in accordance with our Privacy Policy.

Please refer to the Privacy Policy for information about how we collect, use and protect personal information.

21. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable requirements.

The terms applicable to your purchase will generally be those in effect when your order is placed, subject to applicable law.

22. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of England and Wales.

If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in this section removes any mandatory rights you have under applicable consumer law.

23. CONTACT US

If you have a question regarding an order, artwork or these Terms & Conditions, please contact: info@casasol.store

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