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SHIPPING, DELIVERY & RETURNS​

Each CASA SOL artwork is carefully prepared, protected and packaged for its journey to you. As many of our works are large-scale and individually made to order, delivery costs are calculated according to the size of the artwork.

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UK DELIVERY

UK delivery is calculated automatically at checkout according to the size of your artwork.

Depending on the size and destination, your artwork may be delivered by a trusted courier, specialist delivery service, or directly by CASA SOL.

For larger and oversized works, we may contact you after your order has been placed to arrange a suitable delivery date.

 

PRODUCTION & DISPATCH

Most CASA SOL artworks are individually created to order.

Please allow approximately 4-6 weeks for your artwork to be created and prepared for dispatch, unless otherwise stated on the individual product page.

Highly textured or layered artworks may require additional drying and curing time. We will not dispatch an artwork until it is ready to travel safely.

Once your artwork is ready, you will receive confirmation and, where applicable, tracking or delivery information.

 

LARGE & OVERSIZED ARTWORKS

Our larger artworks require additional care during transportation and may be delivered using a specialist courier or dedicated vehicle.

Before ordering, please ensure that your chosen artwork can comfortably pass through any doorways, staircases, corridors, lifts and other access points at the delivery address.

If you have restricted access or any concerns about receiving a large artwork, please contact us before ordering.

 

INTERNATIONAL DELIVERY

International delivery is available by quotation.

Please contact us before purchasing so that we can provide a delivery quotation based on the artwork size and destination.

International customers are responsible for any applicable customs duties, import taxes or local charges.

 

RETURNS & CANCELLATIONS

Each CASA SOL artwork is individually created to order.

Where an artwork is made to your individual specifications, commissioned in a bespoke size, personalised or otherwise customised, it cannot be returned or exchanged for change of mind where the statutory cancellation exemption for bespoke goods applies.

This does not affect your statutory rights where an artwork is faulty or damaged.

 

DAMAGED OR FAULTY ARTWORK

Every artwork is carefully inspected and securely packaged before leaving CASA SOL.

In the unlikely event that your artwork arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Clear photographs of the external packaging

  • Photographs of any visible damage to the packaging

  • Clear photographs showing the damage to the artwork

Please retain all original packaging while we investigate the issue and do not return the artwork before contacting us.

Once we have reviewed the information provided, we will confirm the appropriate next steps. Where an artwork is faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

 

DIGITAL PRODUCTS

Digital downloads do not incur delivery charges.

Where applicable, digital files are delivered electronically following purchase and no physical product will be shipped.

 

DELIVERY ADDRESS

Please ensure that the delivery address and contact information provided with your order are complete and accurate.

If you notice an error, please contact us as soon as possible. Once an artwork has been dispatched, we cannot guarantee that the delivery address can be changed.

 

QUESTIONS ABOUT DELIVERY

If you are considering one of our larger artworks, require international delivery or have specific access requirements, please contact CASA SOL before ordering and we will be happy to advise.

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