PRIVACY POLICY

Last updated: August 2026

CASA SOL respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase from CASA SOL.

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1. WHO WE ARE

CASA SOL is responsible for the personal information described in this Privacy Policy.

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2. INFORMATION WE COLLECT

Depending on how you interact with CASA SOL, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Information relating to bespoke or commissioned artwork

• Messages and correspondence you send to us

• Information you provide when subscribing to our mailing list

• Website usage and technical information, such as device, browser and IP address

• Cookie and similar technology information

Payment transactions may be processed by third-party payment providers. CASA SOL does not necessarily receive or store your complete payment-card details.

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3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders

• Take and administer payments

• Arrange delivery of your artwork

• Contact you regarding your order

• Create and manage bespoke or commissioned artwork

• Respond to enquiries and customer-service requests

• Manage returns, damage claims or other order issues

• Maintain appropriate business, accounting and tax records

• Prevent fraud and protect our website and business

• Improve our website, products and customer experience

• Send marketing communications where permitted

• Comply with our legal and regulatory obligations

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4. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

UK data-protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, CASA SOL may rely on:

Contract — where processing your information is necessary to process an order, arrange delivery or otherwise fulfil our agreement with you.

Legal obligation — where we need to retain or use information to comply with applicable legal, accounting or tax requirements.

Legitimate interests — where reasonably necessary to operate, protect and improve CASA SOL, provided those interests are not overridden by your rights and interests.

Consent — where you have given us permission to use your information for a particular purpose, where consent is the appropriate lawful basis.

Where we rely on consent, you may withdraw that consent at any time.

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5. MARKETING

If you subscribe to receive CASA SOL news, product launches, collection updates or other marketing communications, we may use your contact information to send these to you where permitted by law.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending necessary communications concerning an order you have placed.

 

6. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share information where reasonably necessary with trusted service providers involved in operating CASA SOL, including:

• Website and ecommerce providers

• Payment processors

• Delivery companies and couriers

• IT, website and hosting providers

• Email and marketing platforms

• Analytics and technology providers

• Professional advisers, accountants or other business service providers

• Government, regulatory or law-enforcement authorities where legally required

We only share personal information where there is an appropriate reason for doing so.

The ICO requires privacy notices to explain the recipients, or categories of recipients, with whom personal data is shared.

 

7. DELIVERY PROVIDERS

Where you purchase a physical artwork, we may provide relevant information such as your name, delivery address, telephone number and email address to the courier, specialist delivery provider or other delivery service responsible for fulfilling your order.

This information is provided for purposes such as arranging delivery, providing tracking information and contacting you regarding delivery.

 

8. INTERNATIONAL DATA TRANSFERS

Some of the technology and service providers used to operate our website or business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards or other lawful transfer mechanisms are used where required by applicable data-protection law.

 

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting, tax, contractual and reporting requirements.

Different types of information may therefore be retained for different periods.

Where information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

The ICO requires businesses to state either their retention periods or the criteria used to determine them.

 

10. COOKIES

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where applicable, support analytics and marketing.

Some cookies are necessary for the website to function.

Where required, non-essential cookies will only be used after you have been given the opportunity to provide the necessary consent.

You can manage your cookie preferences through the cookie controls available on our website.

The ICO states that visitors must be told about cookies and what they do, and consent is generally required before non-essential cookies are used.

Further information can be found in our Cookie Policy.

 

11. KEEPING YOUR INFORMATION SECURE

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

 

12. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances and the lawful basis being relied upon, UK data-protection law may give you rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request transfer of certain personal information

• Withdraw consent where processing is based on consent

Not all rights apply in every circumstance.

The ICO confirms that applicable rights can vary depending on the lawful basis being used.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

 

13. YOUR RIGHT TO OBJECT

You have the right to object to certain uses of your personal information, including the use of your personal information for direct marketing.

If you object to your personal information being used for direct marketing, we will stop using it for that purpose.

 

14. COMPLAINTS

If you have concerns about how CASA SOL handles your personal information, please contact us first so that we can try to resolve the issue.

 

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

CASA SOL is not responsible for the privacy practices of independently operated third-party websites. We recommend reviewing their privacy information before providing personal information.

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16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable requirements.

The latest version will be published on this page together with the date it was last updated.

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17. CONTACT US

If you have any questions about this Privacy Policy or how CASA SOL uses your personal information, please contact:

CASA SOL
Email: info@casasol.store